To all clients of AKALONNIE Salon:

The AKALONNIE Salon Team devotes our time and efforts to fulfilling all clients' requests of service. In order to provide the utmost service for each and every client, we kindly ask for our clients to understand the importance of punctuality and communication. 

DEPOSIT FEE

The purpose of the deposit is to reserve our stylists' time for services provided at AKALONNIE Salon. A deposit fee is required the same day clients book an appointment and its entirety will be used towards our clients' the total cost of service. Clients that rebook at the Salon have five business days before their next appointment to fulfill the deposit fee or the appointment will be cancelled. The amount of the deposit fee required varies at the discretion of AKALONNIE Salon. All clients are responsible for providing a valid form of payment. The Salon will use the card on file to obtain the deposit, unless clients indicate a different form of payment. Please inform the salon of a preferred payment method! 

LATE POLICY

Being punctual gives every individual the opportunity to receive their booked services and prevents any delay for other clients. The Salon implements a grace period of TEN MINUTES after the original scheduled time for clients to arrive. In which, deposits will not be applied to the booked service(s) for clients that arrive past the grace period. However, solely reliant on the availabilities of our stylists at the time of the client's arrival, clients may request to be waitlisted and follow through with their appointment on the same day. By doing so, the Salon permits that 50% of the deposit fee to be applied to the service despite the late arrival.

CANCELLATION/RESCHEDULE POLICY

Per our cancellation and rescheduling policy, we do ask for clients to inform us of any changes in their schedules at least 72 hours prior to the appointment or the deposit is non-refundable. For reiteration purposes, please contact the salon and keep our team updated with any.

As we value time, we also are empathetic to unforeseen mishaps that could possibly arise. Therefore, please do not let the thought of losing a deposit deter you from keeping us informed of your situation! Whether it be a notification 24 hours or 10 minutes prior to an appointment, only through communication would our team be able to help you with any changes to your appointment. 

Thank you for your time and understanding!